If you are not satisfied with your order, you of course have the option to return your order, or part of your order. You can return the items within 14 days. This period starts on the day of receipt of the product by or on behalf of the consumer. Items must be returned in their original or similar packaging. The items that are returned must be received by us in good order within the period of 14 days. If the items arrive at us too late or do not meet the requirements as stated in the general terms and conditions, we have the right to refuse the returned items.
The right to a refund will then lapse. For further conditions regarding returns, we would like to refer you to our Terms and Conditions.
You can find this in article 6 – Right of withdrawal upon delivery of products.
Please note: use a shipping bag/bag/box so that the original packaging of the item is returned to us in good condition. If the return is sent in, for example, the shoe box itself, this will be cannot accepted. Because this is not for us to resell.
If you return the items, you must enclose the return form below. We have already included this return form in your package. The return form can also be downloaded here. If you click on the link below, you can download the return form. Return costs are always at your own expense.
Create return label
Do you want to return an item? (Printer required) Click here to create a return label.
Of course, the package can also be sent to our return address at a postal point in your area. If you choose to send your item yourself and not via a label via our website, make sure you keep the track & trace code until your return has been processed. This is your return receipt.
Send yourself? This can be sent to the following address:
Mill yard 16A
Please note: A return shipment must be sent to our return address. Logistically, it is not possible for us to collect a package from a collection point. The package will then be returned to the sender by the post office.